Automation Solutions Lead

hace 4 semanas


Paraíso, Paraíso, Costa Rica Edwards Lifesciences A tiempo completo
Key Responsibilities

Operations Leadership

Lead efforts to support and maintain automation solutions, including RPA bots in production, to ensure seamless service delivery.

Incident Management

Analyze incidents, perform triage, determine priorities, and troubleshoot production incidents to restore services within defined SLAs.

Reporting and Analytics

Design and develop periodic reports on bot performance and exceptions, perform trend analysis, and provide insights to inform business decisions.

Knowledge Management

Build and update knowledge bases from incident and problem tickets to facilitate knowledge sharing and continuous improvement.

Communication and Collaboration

Establish effective communication channels with stakeholders, including business process owners, to ensure seamless collaboration and issue resolution.

Automation Solutions Leadership

Lead efforts to design, develop, and implement automation solutions using RPA and related technologies to drive business value.

Technical Expertise

Develop partnerships with architects and BSAs to design solutions, coordinate testing, and stay up-to-date with emerging RPA technologies.

Leadership and Mentorship

Provide mentorship to junior team members and lead continuous improvement projects to enhance automation service quality.

Education and Experience

Requires a bachelor's degree in computer science or a related field, with 6 years of experience, or a master's degree with 4 years of experience. At least 5 years of experience in RPA, preferably in UiPath as a developer or support engineer.

Preferred Qualifications

UiPath Developer Accreditation, strong knowledge of UiPath Reframe work architecture, and experience with MS Power Automate, Abby, or similar tools.

Company Overview

Edwards Lifesciences is a global leader in patient-focused medical innovations for structural heart disease and critical care.



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