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Customer Resolution Specialist
hace 3 semanas
We are seeking a highly skilled Collections Account Coordinator to join our team. As a Collections Account Coordinator, you will play a critical role in resolving customer inquiries and resolving account issues. If you have excellent communication skills, a positive attitude, and a passion for problem-solving, we encourage you to apply for this exciting opportunity.
About the Role
In this role, you will be responsible for reviewing account status and information to understand customer needs and develop effective solutions. You will negotiate payment terms and arrangements as needed and provide exceptional customer service through all channels of communication. Your attention to detail and ability to work independently will ensure accurate data entry and follow-up on all customer interactions. Additionally, you will champion company core values and contribute to a team-oriented culture that fosters collaboration and growth.
Key Responsibilities
* Review account status and information to understand customer needs and develop effective solutions
* Negotiate payment terms and arrangements as needed
* Provide exceptional customer service through all channels of communication
* Ensure accurate data entry and follow-up on all customer interactions
* Champion company core values and contribute to a team-oriented culture
Requirements
To be successful in this role, you will need:
* Previous experience in collections or a related field is preferred but not required
* Successful completion of high school education is preferred but not required
* Excellent communication skills, both verbal and written
* Positive attitude and ability to work in a fast-paced environment
* Ability to analyze situations quickly and find effective solutions
* Attention to detail and ability to work independently
What We Offer
We offer a comprehensive training program to ensure your success in this role. Our team-oriented culture and collaborative spirit make us an ideal place to grow and develop your career. We also provide opportunities for advancement and professional growth. Join our team and become a valued member of our customer resolution team.
Contact Information
Please submit your resume and cover letter to apply for this exciting opportunity.
