Support Services Department Head

hace 1 semana


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

About the Position

We're seeking an experienced Customer Support Supervisor to join our team and lead a group of Customer Support Representatives. As a Customer Support Supervisor, you'll be responsible for ensuring that all customer interactions are handled efficiently and effectively, while also driving achievement of corporate and support goals and objectives.

Your Key Accountabilities

  • Lead a team of up to 15 Customer Support Representatives
  • Develop and implement strategies to drive achievement of corporate and support goals and objectives
  • Ensure all operational programs, infrastructure, staffing and training is achieved consistently

Requirements

  • 12 months minimum experience in Patient Pop Customer Support or in Customer Support for SaaS companies
  • Demonstrated professional and friendly demeanor with customers
  • Demonstrated track record of providing outstanding customer service, timely management of cases and metrics delivery

About Tebra

Tebra is a leading provider of healthcare technology solutions, dedicated to helping healthcare providers deliver better care to their patients. We're passionate about making a difference in the lives of our patients and customers.

Our Mission

  • To unlock better healthcare

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