Program Operations Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Citrix A tiempo completo

About the Role:

We are seeking an exceptional Program Operations Specialist to join our Wrike team. As part of our Customer Operations Team, you will provide leaders with reporting and planning tools, develop a deep understanding of systems and processes, and identify inefficiencies to improve accuracy.

Primary Responsibilities:

  • Support the development and maintenance of planning and reporting tools under Professional Services, Operations, and Analytics leadership
  • Investigate and document systems and process limitations to recommend improvements
  • Own reporting duties, dashboards, and cadences as defined by PS & Operations leaders
  • Carry out ad-hoc analysis to aid decision-making and track vendor contract and PO renewals
  • Be the contact for vendors regarding invoicing issues and supervise the reduction of aged revenue

Preferred Qualifications:

  • Desire to work in a fast-paced environment with independent time management and task prioritization
  • Salesforce or other CRM system knowledge
  • SaaS business knowledge
  • A dedicated approach to problem-solving and a positive can-do attitude


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