Global Operations Specialist

hace 1 semana


San José, San José, Costa Rica Wns Global Services A tiempo completo
Company Overview

WNS Global Services is a leading Business Process Management (BPM) provider, serving over 400 global clients across various industries. Our mission is to enable clients to outperform through our passion for service and innovation.

Job Description

The Customer Support Specialist is responsible for delivering exceptional customer experiences by providing timely and effective resolutions to customer inquiries. This role requires a strong technical competency, with knowledge of identified technologies and/or products. The successful candidate will possess a service-oriented attitude, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Respond to inbound calls and emails in a timely and professional manner
  • Resolve customer issues through effective problem-solving and collaboration with internal teams
  • Provide extended support on products or technologies as needed
  • Maintain accurate records and reports of customer interactions

We offer a competitive compensation package, comprehensive training, and opportunities for career growth and development.



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