Senior Operations Manager

hace 2 semanas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

Job Description

This is a key operational role focused on providing timely response and resolution to address partner inquiries, partner program needs and administration. The ideal candidate will have excellent interpersonal skills and the ability to positively interact with fast-paced teams.

Responsibilities:
- Manage partner operations team that support calls, cases and transactional deals.
- Point of escalation for partner operations team to help determine requirements by working with partners.
- Answer inquiries by clarifying desired information; researching, locating, and providing information.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Key Qualifications:
- 8-10 years combined experience in the areas of partner program operations or program management.
- Customer service oriented with strong interpersonal skills and ability to positively interact with fast-paced teams.
- Ability to drive collaboration with program management, functional and technical teams with effective problem resolution.
- Management skills and experience Phone skills, customer service skills and good with building relationships.


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