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Delinquency Resolution Expert

hace 3 semanas

San Francisco, Heredia, Costa Rica Equifax A tiempo completo

About the Role

The Collections Subject Matter Expert will be responsible for resolving complex delinquent customer issues by developing and implementing effective action plans.

This role involves negotiating and advising on the collection of overdue bills, and taking necessary steps to recover overdue payments.

Responsibilities

  1. Analyze complex customer issues and develop effective solutions.
  2. Implement action plans to resolve delinquencies in a timely manner.
  3. Work closely with sales leaders to drive collection calls.

Skills and Qualifications

  • Proven experience in collections, preferably in a senior or team lead role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and negotiation skills.
  • Proficient in Excel and fluent in English and Spanish (B2/C1 level).