Messaging Trust Data Analyst

hace 1 mes


San José, San José, Costa Rica Syniverse A tiempo completo

Syniverse is a global leader in providing innovative solutions for the telecommunications industry. As a Data Analyst for Messaging Trust, you will play a critical role in supporting our machine learning platform that detects and prevents spam and fraudulent messages.

About the Role

The Data Analyst will work closely with our Commercial Messaging, Product, and Data Science teams to identify and mitigate spam and fraudulent messages. You will be responsible for reviewing and analyzing message clusters, identifying anomalies, and taking action to prevent spam and fraud. Additionally, you will work with our partner and customer-facing teams to provide insights and recommendations to improve our messaging services.

Key Responsibilities

  • Review and analyze message clusters to identify anomalies and take action to prevent spam and fraud
  • Work with partner and customer-facing teams to provide insights and recommendations to improve our messaging services
  • Collaborate with our Commercial Messaging, Product, and Data Science teams to identify and mitigate spam and fraudulent messages
  • Develop and maintain policies and procedures to prevent spam and fraud
  • Monitor and report on key performance indicators (KPIs) to measure the effectiveness of our messaging services

Requirements

  • 2+ years of experience in customer success or customer service
  • Detail-oriented with prior customer compliance experience
  • BS/BA in Business or Marketing
  • Strong interpersonal, communication, and team skills
  • Strong analytical and problem-resolution skills
  • Effective business writing skills

Why Syniverse?

Syniverse is a company that values innovation, diversity, and inclusion. We offer a competitive total compensation package, flexible work arrangements, and a leadership team committed to fostering a collaborative and transparent organizational culture. If you are passionate about working in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.



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