Messaging Trust Data Analyst
hace 4 semanas
At Syniverse, we're looking for a talented Messaging Trust Data Analyst to join our team. As a key member of our Commercial Messaging, Product, and Data Science teams, you'll play a critical role in helping our mobile operator and enterprise partners protect their end-user customers from spam and fraudulent messages.
The ideal candidate will have impeccable analytical and investigative skills, with a passion for engaging complex problems and driving to answers and resolution. You'll work closely with our product and data science teams to understand their measures of success and identify areas for improvement.
Some of the key responsibilities of this role include:
- Performing daily reviews of current messaging clusters to identify anomalies and determine if there are any spam or fraudulent messages that require re-labeling and policy creation.
- Taking immediate action on messages or clusters determined to be spam or fraudulent, including opening tickets and recommending or creating new policies or rules.
- Being the point of contact for partner and customer-facing teams on blocking actions and advising on the reasons behind message blocking to improve future improvements.
- Contributing to the success of the customer management team by reporting metrics back to leadership and customers.
Requirements for this role include:
- 2+ years of experience in customer success or customer service.
- Detail-oriented with prior customer compliance experience.
- BS/BA in Business or Marketing.
- Strong interpersonal, communication, and team skills.
- Strong analytical and problem-resolution skills.
At Syniverse, we're committed to fostering an inclusive, collaborative, and transparent organizational culture. We believe diversity, equity, and inclusion are crucial to our success as a global company. If you're passionate about making a difference and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.
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