Program Management Director

hace 24 horas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

Transforming Business Outcomes through Strategic Programs

ServiceNow's Digital Technology organization is at the forefront of digital transformation, driving business growth and excellence through strategic programs. As a Senior Program Manager and Agile Scrum Master, you'll play a pivotal role in planning and executing complex programs that deliver tangible results. With a strong focus on collaboration, innovation, and customer satisfaction, our team thrives in a fast-paced environment where no two days are ever the same.

Your Key Responsibilities

  • Partner with cross-functional teams to develop and implement large-scale programs, driving business value and transformation.
  • Leverage ServiceNow's agile products and best practices to deliver high-quality outcomes and exceed stakeholder expectations.
  • Develop and maintain program governance models, ensuring OKR alignment, milestones, deliverables, and success criteria.
  • Cultivate strong relationships with stakeholders, sponsors, and team members, providing transparent communications and proactive issue resolution.
  • Lead by example, demonstrating a lean program management approach, embracing continuous learning, and driving adaptation and improvement within the team.
  • Promote a culture of innovation, experimentation, and calculated risk-taking, fostering a collaborative environment that encourages creativity and entrepreneurship.

What We're Looking For

  • 10+ years of experience in program management and Scrum mastery, with a proven track record of delivering results in complex environments.
  • Strong understanding of Agile principles and methodologies, with hands-on experience with ServiceNow Agile products.
  • Excellent facilitation, communication, and influencing skills, with the ability to navigate matrixed organizations and build strong relationships.
  • Continuous learner, adept at adapting to changing requirements and embracing new technologies and approaches.
  • Able to think critically, solve problems creatively, and lead from the front, taking ownership of tasks and driving results.


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