Global Process Support Expert

hace 6 días


San José, San José, Costa Rica Mondelez International A tiempo completo

Global Process Support Expert Opportunity

Mondelez International is looking for a Global Process Support Expert to join our team in this exciting role, where you will have the opportunity to make a real impact on our business.

About the Role

As a Global Process Support Expert, you will be responsible for providing specialized guidance and support to employees navigating various processes, collaborating with colleagues to resolve complex queries and issues, and ensuring all requests are thoroughly understood.

Your Key Responsibilities:

  • Provide expert guidance and support to employees navigating various processes, including payroll and HR-related matters.
  • Collaborate with cross-functional teams to develop and implement process improvements, enhancing the overall customer experience.
  • Maintain accurate records and reports on customer interactions, identifying trends and areas for improvement.
  • Develop and deliver training programs to enhance the skills and knowledge of customer-facing staff.
  • Foster strong relationships with internal stakeholders, communicating effectively to meet their needs and expectations.
  • Ensure adherence to quality assurance and data protection protocols.
  • Contribute to the development of business cases and proposals to justify investments in new technologies and processes.

Requirements

  • Proven experience in process-related roles, preferably in shared service environments.
  • Strong analytical and problem-solving skills, with a focus on delivering exceptional customer experiences.
  • Ability to analyze complex data and identify trends, developing recommendations for process improvements.
  • Strong understanding of customer relationship management principles and practices.
  • Fluent English language skills required.


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