Global Process Support Expert
hace 6 días
Global Process Support Expert Opportunity
Mondelez International is looking for a Global Process Support Expert to join our team in this exciting role, where you will have the opportunity to make a real impact on our business.
About the Role
As a Global Process Support Expert, you will be responsible for providing specialized guidance and support to employees navigating various processes, collaborating with colleagues to resolve complex queries and issues, and ensuring all requests are thoroughly understood.
Your Key Responsibilities:
- Provide expert guidance and support to employees navigating various processes, including payroll and HR-related matters.
- Collaborate with cross-functional teams to develop and implement process improvements, enhancing the overall customer experience.
- Maintain accurate records and reports on customer interactions, identifying trends and areas for improvement.
- Develop and deliver training programs to enhance the skills and knowledge of customer-facing staff.
- Foster strong relationships with internal stakeholders, communicating effectively to meet their needs and expectations.
- Ensure adherence to quality assurance and data protection protocols.
- Contribute to the development of business cases and proposals to justify investments in new technologies and processes.
Requirements
- Proven experience in process-related roles, preferably in shared service environments.
- Strong analytical and problem-solving skills, with a focus on delivering exceptional customer experiences.
- Ability to analyze complex data and identify trends, developing recommendations for process improvements.
- Strong understanding of customer relationship management principles and practices.
- Fluent English language skills required.
-
CX Process Improvement Expert
hace 2 días
San José, San José, Costa Rica Didi Global A tiempo completoCompany MissionDiDi Global Inc. aims to revolutionize the transportation industry by providing innovative, safe, and efficient mobility solutions. Our commitment to using AI technology and smart transportation innovations enables us to create better life experiences and greater social value.Job SummaryWe are seeking a highly motivated and detail-oriented...
-
HR Process Improvement Expert
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob ResponsibilitiesProvide process and audit support to ensure global employees are paid accurately and on time.Analyze the impact of new initiatives and map processes.Create and maintain documentation.Work closely with program teams and management to implement new initiatives.Answer questions and process transactions in HR systems from various...
-
Global Trade Expert
hace 6 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoGlobal Trade Expert Job SummaryThis position is responsible for ensuring that Amazon transactions comply with legal and safety requirements. We are looking for an experienced Global Trade Expert to join our team at Amzn Support Srvcs Costa Rica.Key Responsibilities:Ensure imported products have been tested in certified laboratories and comply with importing...
-
Global Service Delivery Process Expert
hace 4 días
San José, San José, Costa Rica Mondelez International A tiempo completo**Job Summary:**We are looking for an experienced Global Service Delivery Process Expert to join our team at Mondelez International. In this role, you will be responsible for supporting our executive compensation process and ensuring the highest levels of service quality.Your key responsibilities will include:Designing and implementing process improvements...
-
Global AI Training Expert
hace 3 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica invites applications for the position of Global AI Training Expert. As a member of our Global Ops Artificial Intelligence team, you will be responsible for developing and implementing comprehensive training programs that align with our business objectives.The ideal candidate will have a proven track record in training and...
-
Sabre Expert
hace 2 horas
San José, San José, Costa Rica Wns Global Services A tiempo completo**Job Summary**We are seeking a highly skilled Sabre Expert - Business Process Management to join our team. As a key member of our operations team, you will be responsible for identifying existing workflows, designing future flows, and identifying products according to customer needs.**Key Responsibilities:**Identify existing workflows and design future...
-
Shipping Support Expert
hace 1 día
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAmazon Support Services Costa Rica Srl seeks a Shipping Support Expert to join our team in Costa Rica. As a Seller Support Associate, you will play a critical role in providing high-quality support to our Veeqo customers, ensuring seamless execution of shipping operations. You will be the primary contact for customers, handling their inquiries, resolving...
-
Process Expert, Transfers
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob Summary:Amazon is the global leader in e-commerce, with a mission to be Earth's most customer-centric company. We strive to provide an environment where employees can improve the experience for our customers. This position is part of the Process Lead role, specializing in employee movements as part of the employee life cycle.About the Role:We are...
-
Associate - Global Process Specialist
hace 4 días
San José, San José, Costa Rica Wns Global Services A tiempo completo**About Us**WNS Global Services is a BPM leader that enables clients to outperform through our passion for service and innovation. Our global delivery network combines operational excellence with deep domain expertise to drive agility and excellence into our clients' business processes.**Why Choose WNS?**We offer a collaborative and dynamic work environment...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoEscalation Management and Process Optimization ExpertWe are seeking an experienced Escalation Management and Process Optimization Expert to join our team. The successful candidate will be responsible for analyzing data, identifying opportunities for process improvement, and developing actionable insights that drive business outcomes.About UsAt Amazon Support...
-
Financial Process Improvement Expert
hace 7 días
San José, San José, Costa Rica Te Connectivity A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Senior Collections Analyst. In this role, you will be responsible for providing expert-level support to our clients in resolving Accounts Receivable disputes, developing and implementing process improvements, and ensuring compliance with regulatory requirements.
-
Global Process Excellence Lead
hace 7 horas
San José, San José, Costa Rica Te Connectivity A tiempo completoAt Te Connectivity, we are committed to creating a safer, sustainable, productive, and connected future.Job SummaryWe are seeking an experienced Global Process Excellence Lead to join our team. In this role, you will be responsible for leading process improvement global projects and acting as a senior member of the FSC team working for process streamline and...
-
Enterprise Support Expert
hace 4 días
San José, San José, Costa Rica Elements Global Services A tiempo completo**Global Expansion Simplified**At Elements Global Services, we believe that global expansion should be easier for businesses. That's why we're revolutionizing the way employers expand and manage employees internationally using our innovative HR Technology and Services.Job DescriptionThe IT Support Engineer will play a crucial role in supporting our...
-
Process Expert, Transfers
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoHR experience or 2 + years of Amazon experience - MS Office experience and ability to MS Excel for reporting purposes.- Exceptional communication.Fluent verbal and written English language skillsJob summaryAmazon, a Fortune 500 company is the global leader in e-commerce.Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product...
-
Global Security and Compliance Specialist
hace 1 día
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAmazon Support Services Costa Rica Srl is seeking a highly skilled Risk Mitigation Expert to join our team. In this role, you will be responsible for managing critical account takeover investigations and developing effective risk mitigation strategies.About the JobThe Risk Mitigation Expert will work closely with various Amazon teams to identify...
-
Engineering Process Expert
hace 2 días
San José, San José, Costa Rica Emerson A tiempo completo**About the Role**We are seeking an experienced Engineering Process Expert to join our team at Emerson. In this role, you will be responsible for improving and developing engineering processes and procedures, as well as training junior engineers on these processes.**Key Responsibilities**Develop and implement improved engineering processes and...
-
Global Process Optimizer
hace 7 días
San José, San José, Costa Rica Global Services Business A tiempo completo**Required Skills and Qualifications**Strong knowledge of Medical Manufacturing ProcessesExcellent understanding of ERP systems and middlewareExperience with device integration
-
Technical Support Specialist
hace 3 días
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Technical Support Specialist - Language Expert, you'll play a crucial role in delivering exceptional customer support to Spanish and Portuguese speaking customers.The ideal candidate will have a strong understanding of technical support principles...
-
Solution Evaluation Expert
hace 4 días
San José, San José, Costa Rica Ust Global A tiempo completo**Job Summary**Ust Global is seeking an experienced Solution Evaluation Expert to join our team. In this role, you will be responsible for evaluating solutions options and recommending appropriate solutions to business problems.Key Responsibilities:Collaborate with leads and seniors to evaluate solution options.Recommend solutions that meet business...
-
Technical Expert Oracle EBS Support
hace 6 horas
San José, San José, Costa Rica Emerson A tiempo completoJob OverviewWe are seeking a highly skilled Technical Expert to join our team at Emerson Automation Solutions. This position will be responsible for providing production support for the Global Oracle ERP Instance.Critical Success FactorsWork with Oracle Technical Support on Service Request resolution.Provide guidance in data preparation and...