Escalation Management and Process Optimization Expert
hace 24 horas
Escalation Management and Process Optimization Expert
We are seeking an experienced Escalation Management and Process Optimization Expert to join our team. The successful candidate will be responsible for analyzing data, identifying opportunities for process improvement, and developing actionable insights that drive business outcomes.
About Us
At Amazon Support Services Costa Rica Srl, we strive to create an inclusive culture that empowers our employees to deliver exceptional results for our customers. Our goal is to prevent intellectual property infringement and other abuse in our product catalog by working closely with sellers, brands, vendors, and customers.
Key Responsibilities
- Develop and implement process improvements to reduce escalations
- Analyze data to identify trends and correlations
- Partner with internal teams to understand challenges and develop solutions that drive program success
- Design and execute analytical projects using statistical analysis to drive business outcomes
Requirements
- Bachelor's degree in computer science, engineering, mathematics, or equivalent
- 3+ years of experience in business analysis, data analysis, or a similar role
- Proficiency in Excel, SQL, and data visualization tools such as Tableau
- Ability to work in a fast-paced environment and adapt to changing priorities
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