Billing Operations Manager

hace 3 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

About Experian

Experian is a global leader in providing information, analytical and marketing services to organizations and consumers. Our mission is to unlock the power of data to transform lives and create opportunities for consumers, businesses, and society.

We help individuals take financial control, businesses make informed decisions, and lenders lend more responsibly. Our team is passionate about delivering exceptional service and building long-lasting relationships with our clients.

We are seeking a highly motivated and client-focused leader to join our team as a Billing Team Lead. This role will be responsible for the effective supervision and administration of the billing team.

Key Responsibilities:

  • Maintain relevant systems, internal calls, and invoice logs with status updates, follow-up details and/or any other relevant information related to billing.
  • Provide leadership, expertise, and guidance to the billing Analysts to enable them to provide timely and accurate services and responses to queries.
  • Create reports and metrics to improve control of the processes and support management decisions.
  • Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
  • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.

Requirements:

  • 5 years of related billing experience.
  • 2-3 years in leadership roles.
  • Advance studies in business administration, finance, or related field.
  • Strong communication skills.
  • Fluent spoken and written English.
  • Strong knowledge of billing procedures.
  • Strong attention to detail.
  • Strong numeric aptitude.
  • Ability to work within a team environment.
  • ERP systems such as Oracle and SAP systems.
  • Proficient in using Microsoft Office suite.


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