Global Process Leader

hace 7 días

San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

The role of the Billing Manager is a critical one, as it supports the Customer Billing Mission Statement. To excel in this position, one must acquire subject matter expertise with a thorough understanding of complex business concepts, products, and business rules.

This includes having a deep grasp of fee agreements, pricing requirements, and process improvements. Under the supervision of the Customer Billing Leadership, the Billing Manager contributes to or leads projects and BAU activities that aim to improve processes, control procedural documentation, and measurements.

The role primarily focuses on supporting the global team on process and control-focused projects. The individual will be measured on successful implementation of specific initiatives and increase in operational and control effectiveness.

The Billing Manager works closely across departments in the Finance, Commercial, and GMO Organizations to simplify and improve processes and enhance controls.

  • Contribute to and/or lead process efficiencies by identifying root cause issues for pain points, measuring process performance, solving prioritized issues, identifying improvements, and increasing efficiency using Lean Six Sigma to reduce low-value-added tasks.
  • Oversee the delivery of invoices in a timely and accurate manner while meeting revenue control requirements, monitored via KPI measurements on a daily/weekly/monthly ad-hoc basis.
  • Contribute to building, maintaining, and operating a sustainable modern pricing, quoting, and billing infrastructure.
  • Create and maintain process and control documentation, dashboards, and reports. Work to ensure accuracy of underlying data.
  • Evaluate internal policy and procedure requirements by being aware of key controls, risks, and compensating controls within respective process flows and identify changes in the operating and internal controls environment.
  • Monitor all control processes to ensure they are operating as intended.
  • Develop and communicate the team's goals at the individual level for Analysts.
  • Regularly monitor progress, focus on compliance, and revise/document any changes in scope when needed.
  • Support the rollout of new and revised business processes by assisting in the review and revision of Operational Guidelines, metrics, and controls.
  • Build, maintain, and leverage excellent relationships with internal stakeholders, with particular emphasis on our Internal Customers.
  • Participate in and coordinate activities regionally in support of ad hoc projects.
  • Represent the Customer Billing team in internal meetings where applicable.
  • Assume ownership of specific process(es); lead, execute, and maintain.

To succeed in this role, one must possess an undergraduate degree in Finance, Accounting, Economics, or other business disciplines and have 4+ years' experience performing in an Accounting, Auditing, or Billing environment.

A strong candidate will think critically, exercise sound judgment, and articulate their views effectively. They should be able to explore problems and opportunities proactively and provide solutions.

The ideal candidate will focus on results with a sense of urgency, demonstrate the ability to overcome obstacles, and bring issues to closure.

They should also be able to effectively compile and compare disparate pieces of information to support decision-making and complete work tasks efficiently and effectively.

Additionally, the candidate should demonstrate resilience in the face of adversity, take responsibility for actions/results, and be a collaborative team member willing to compromise.

Placing organizational priorities above personal goals, the candidate should be an individual contributor with experience using influence to lead and direct the work of others.

  • General Ledger Process Leader

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

  • Business Execution Process Leader

    hace 2 días

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    **About the Role**Hewlett Packard Enterprise is looking for a highly skilled Business Execution Process Leader to join our team. As a key member of our Global Operations team, you will be responsible for leading cross-functional teams to develop, track and manage business metrics for the organization.You will have the opportunity to work closely with...

  • Financial Process Leader

    hace 4 días

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    At the Bosch Group, we are seeking a highly skilled Financial Process Leader to join our team. As a key member of our organization, you will be responsible for overseeing the General Ledger process and various activities in the Record to Report end-to-end process of the Business Service Center.Key Responsibilities:Develop and manage staffing for all service...

  • Global Process Specialist

    hace 2 horas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi is an innovative leader in the financial industry, striving to make a positive impact through our work. As a key player in our Global Process & Stakeholder Management (GPSM) team, you will contribute to the identification and remediation of key gaps in regulatory reporting processes supported by FRSS. Your role will involve collaborating with various...

  • Global Talent Acquisition Leader

    hace 6 horas

    San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completo

    **Job Summary**The Global Talent Acquisition Leader will be responsible for partnering with the global and regional Talent Acquisition leadership team to understand the business needs and growth plans and build a global sourcing function that supports current needs and can proactively identify areas of opportunity.This role will also form part of the TA...

  • Strategic Sourcing Operations Leader

    hace 6 días

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job OverviewCiti is seeking a seasoned Strategic Sourcing Operations Leader to oversee its Sourcing Services team and Global Process Owner (GPO) team globally.The successful candidate will be responsible for managing the end-to-end sourcing process, ensuring maximum efficiency, process control, and excellent client services.

  • Data Management Expert Leader

    hace 6 horas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    OverviewExperian, the world's leading global information services company, is seeking a skilled Data Management Expert Leader to join our team. This role involves overseeing data processing business rules, processes, and procedures within Experian Data Development, specifically focused on transaction testing and process/system controls.

  • Global AML/KYC Operations Leader

    hace 7 días

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About the RoleThe Global AML/KYC Operations Leader is responsible for providing strategic leadership and direction to a team of employees in order to deliver Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services in coordination with the Compliance and Control team.This role ensures the development and management of...

  • Manufacturing Process Leader

    hace 6 días

    San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Boston Scientific: A Collaborative Culture Driven by Innovation**We're a global team committed to making a difference in people's lives through our work in advancing science for life.Our collaborative culture is driven by a passion for innovation that keeps us connected on the most essential level.We're dedicated to solving some of the most important...

  • Business Process Optimization Lead

    hace 6 horas

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **Job Description**We are seeking a highly skilled Business Process Optimization Lead to join our team at Sgf Global. As a key member of our organization, you will play a crucial role in driving major process re-engineering efforts and optimizing renewals sales processes.**Responsibilities**:Lead business owners to define future state processes through...

  • Global Pricing Specialist

    hace 6 días

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    About the RoleWe are seeking a highly skilled Global Pricing Specialist to join our team at Sgf Global. In this role, you will be responsible for supporting and independently executing assigned activities related to global/regional pricing programs.Key Responsibilities:Working on assignments related to Pricing Programs (e.g., Subscription purchasing program,...

  • Agile Team Leader

    hace 7 días

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **Job Summary:**We are seeking a skilled Agile Team Leader to join our team at SGF Global. As a Scrum Master, you will be responsible for leading teams through work actions that can be completed within timeboxed iterations called sprints and tracking progress through 15-minute stand-up meetings.**About the Role:**The successful candidate will understand...

  • Global Sourcing Leader

    hace 3 días

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Job Summary**Citi is seeking a highly skilled and experienced Procurement Strategist Senior Manager to join our Supply Chain team. This senior management level position will be responsible for leading strategic sourcing programs and managing a cross-functional team.About the RoleThis role will involve developing and executing sourcing strategies, managing...

  • Agile Transformation Leader

    hace 2 días

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    Overview of the RoleThe Senior Project Manager - SAFe Scrum Master at Sgf Global will be responsible for leading agile transformation efforts within our IT enterprise.This individual will apply expertise in SAFe Scrum methodologies to drive process improvement, enhance collaboration, and optimize delivery outcomes.Key ResponsibilitiesDevelop and implement...

  • Global Business Process Analyst

    hace 2 días

    San Francisco, Heredia, Costa Rica Zm Financial Systems A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Analyst to join our Global Business Services team. In this role, you will play a critical part in supporting process design and documentation within our Order To Cash (OTC) functional areas.As a Senior Analyst, you will collaborate with various business partners to ensure effective process design, present...

  • Senior PMO Leader

    hace 2 horas

    San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    Job Description: Senior PMO LeaderWe are seeking an experienced Senior PMO Leader to join our Release Management team. In this role, you will be responsible for planning, scheduling, and controlling the movement of enhancement releases to our global technical environments.

  • Global Disciplinary Process Lead

    hace 7 días

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job OverviewThe Senior Global Disciplinary Delivery Specialist Lead plays a pivotal role in shaping the organization's disciplinary processes, fostering a culture of accountability and fairness. This position requires a deep understanding of disciplinary procedures, exceptional analytical skills, and the ability to communicate complex ideas effectively.Main...

  • IT Enterprise Project Leader

    hace 6 horas

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **About SGF Global**We are a dynamic organization seeking a highly skilled Project Manager Sr. to lead our IT enterprise in Heredia, Costa Rica.About the Role5-7 years of experience in service management domain, preferably as primary and well-versed in ITIL processes and standards.Run daily cadence with key stakeholders for updates/progress on...

  • Global Q2C Process Excellence Focal

    hace 1 semana

    San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    558380BR**Why Kyndryl**Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them.We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong.Our people are actively...

  • IT Process Coordinator

    hace 7 días

    San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    Join Kyndryl, a global leader in IT infrastructure services, and contribute to shaping the future of technology. As a Service Coordinator - Incident, Problem & Change, you will be responsible for:Managing change requests and ensuring complianceCollaborating with stakeholders to drive process executionProviding support for day-to-day process managementLeading...