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Access Control Coordinator

hace 2 semanas

San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Business Operations:

Bosch Service Solutions operates globally, delivering Business Process Outsourcing for complex business processes and services. Our teams leverage the latest technology and the Internet of Things to develop innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.

We support customers in over 35 languages across various industries, including automotive, travel and transportation, and logistics sectors as well as information and communication technology.

Authorization Specialist Role:

This role involves providing support to different departments within the company to ensure users have correct access to information regarding their specific tasks and processes.

Key Responsibilities:

  • Check queue for new tickets and provide support to end users: errors, new assignments, troubleshooting, root cause analysis, update documentation if approved by manager, follow up with users and confirmation of resolve issue
  • Annual review of documentation and manager approval
  • 1st level migrations support regarding processes being switched to Costa Rica, what accesses are needed if any and assignment of those
  • Risk control and analysis for departments and different combinations of tasks
  • Answer users' questions on regards to Authorizations or different systems
  • Single point of contact between Central team and Americas
  • Training of Key users or managers when required
  • Small Ad Hoc projects regarding process needs
  • Communication with managers, seniors, juniors, IT colleagues

Requirements:

  • High School diploma is a must
  • College Student (e.g. Business Administration, Industrial Engineering or similar)
  • Proficient at oral and written communication
  • English B2 or higher
  • Spanish C2 or higher
  • Knowledge of Microsoft Office package
  • SAP is a plus
  • Customer Services oriented and detail oriented
  • Team player and a Self-motivated person
  • Proactive person who enjoys working in a fast-changing environment
  • Good typing Skills