Implementation Experience Coordinator
hace 7 días
Unlocking better healthcare is a top priority for Tebra, the digital backbone for practice well-being. As an Implementation Experience Coordinator, you will play a key role in elevating the patient experience and helping independent practices grow.
About the Role:
You will lead end-to-end onboarding experiences for new customers, overseeing a series of milestone calls over a 60-day period. Your focus will be on delivering world-class customer service, creating engaging momentum with customers, and setting proper partnership expectations.
Your Key Responsibilities:
- Own the onboarding process, ensuring seamless integration of our products into customers' workflows.
- Guide customers through relevant training sessions, providing hands-on support where needed.
- Collaborate internally to leverage resources and ensure each customer's success.
- Demonstrate exceptional problem-solving skills and navigate customer concerns effectively.
Your Professional Qualifications:
To succeed in this role, you will need:
- 1-2 years of customer-facing experience leading or supporting implementations of software solutions.
- Experience in SaaS environments, preferably in a project coordinator or customer success role.
- Strong analytical skills, project management background, and excellent communication skills.
- Good negotiation, conflict resolution, and influencing skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
About Tebra:
Tebra brings together the expertise of Kareo and PatientPop to provide a comprehensive solution for independent practices. Our goal is to unlock better healthcare by simplifying complex processes and empowering providers to deliver exceptional care.
Our Values:
- We start with the customer, understanding their needs and perspectives.
- We keep it simple, eliminating unnecessary complexity and making healthcare more accessible.
- We stay entrepreneurial, embracing innovation and creativity to drive progress.
- We are better together, valuing diversity, humility, and collaboration.
- We celebrate success, recognizing the importance of joy and fulfillment in our work.
Perks & Benefits:
Tebra offers a range of benefits to support your well-being, including wellness and childcare subsidies, a university/education discount, and access to mental health resources.
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