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Technical Service Representative
hace 2 semanas
As a Technical Service Representative with Edwards Lifesciences, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service. Our company culture is built on the values of innovation, teamwork, and respect for one another.
Responsibilities of the role include:
- Responding to customer inquiries via phone, email, and chat
- Resolving technical issues and escalating when necessary
- Collaborating with cross-functional teams to drive business outcomes
- Developing and maintaining knowledge of products and services offered by the company
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in a help desk or technical support role
- Proven track record of delivering high-quality customer service
- Strong understanding of IT service management principles and industry trends
- Excellent written and verbal communication skills
