Cyber Security Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Job Description:

The role of an IT Security Administrator is pivotal in ensuring the integrity and confidentiality of sensitive information within Experian. As a key member of the Business as Usual (BAU) team, you will be responsible for fulfilling multiple requests from internal users and external clients while adhering to security best practices and guidelines set by the Global Information Security Policy.

Key Responsibilities:

  • Fulfilling 100% fully authorized requests
  • Investigating minor security breaches in accordance with established procedures
  • Assisting users in defining their access rights and privileges
  • Performing non-standard security administration tasks and resolving security administration issues
  • Lifecycle management of Role-Based Access profiles in line with business, policy & regulatory requirements
  • Supporting ad hoc requests, performing security analysis and creation of change specifications to implement access or remediate security-related issues
  • User provisioning lifecycle support for platforms such as Active Directory, Mainframe (RACF & Top Secret), Digital Certificates, or SSO
  • Complying with SLAs and OLS already established with the business
  • FOLLOWING processes and documented procedures based on the platform or services provided
  • Highlighting any gaps in approval, understanding of processes, training, and awareness to management

Customer Service Skills:

  • Receiving and handling requests for service following agreed procedures
  • Promptly allocating calls as appropriate
  • Logging incidents and service requests and maintaining relevant records
  • Working with other BAU Team members and raising concerns to management to drive continuous improvements
  • Communicating effectively and respectfully

Quality Assurance:

  • FOLLOWING documented procedures to assure quality and execution of tasks
  • Documenting incidents and requests to provide accuracy in metrics gathering based on FCA requirements
  • Understanding how to adhere to the principle of least privilege to fulfill requests as required
  • Tracking any issues for proper investigation making use of the event management process, to identify training needs and process improvements

Risk Assessment:

  • Starting to investigate and report on hazards and potential risk events within a specific function or business area
  • Participating in risk assessment for BAU platforms to help identify and address any risks or areas of improvement

Security Project Support:

  • Providing project support in BAU tasks and large non-standard requests under supervision
  • Learning about key business stakeholders and contacts
  • Supporting the development of business processes as part of IAM related to projects
  • Understanding the role of GSA in a Security Project

Experian Core Values and Culture:

  • Actively contributing to a culture that achieves business goals, delights customers, and keeps consumer advocacy at the heart of everything we do
  • Ensuring good client-consumer outcomes are at the center of all operational activity and decision-making
  • Delivering great client and consumer service and seeking to exceed expectations
  • Adhering to all regulatory requirements within role responsibility and escalating issues quickly
  • Proactively identifying risks and making recommendations to mitigate these
  • Understanding and adhering to specific regulatory obligations and company policies and procedures
  • Complying with Training and Competency requirements and completing required training in a timely manner

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