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Cyber Security Support Specialist

hace 3 semanas

San Francisco, Heredia, Costa Rica Experian A tiempo completo
Job Description:

We are seeking a highly motivated and detail-oriented Cyber Security Support Specialist to join our team. The successful candidate will be responsible for supporting BAU activities, including fulfilling multiple requests for internal users and external clients, following security best practices, guidelines set by the Global Information Security Policy, and adherence to the ISO27001 principles and guidance.

Key Responsibilities:
- Work on requests that are 100% fully authorized
- Investigate minor security breaches in accordance with established procedures
- Assist users in defining their access rights and privileges
- Perform non-standard security administration tasks and resolve security administration issues
- Lifecycle management of Role Based Access profiles in line with business, policy & regulatory requirements

Customer Service:
- Receive and handle requests for service, following agreed procedures
- Promptly allocate calls as appropriate
- Log incidents and service requests and maintain relevant records

Quality Assurance:
- Follow documented procedures to assure quality and execution of tasks
- Document incidents and requests to provide accuracy in metrics gathering based on the FCA requirements

Risk Assessment:
- Start to investigate and report on hazards and potential risk events within a specific function or business area
- Begin to participate in risk assessment for BAU platforms to help identify and address any risks or areas of improvements

Security Project Support:
- Under supervision, provide project support in BAU tasks, and large non-standard requests
- Start to learn about key business stakeholders & contacts

Requirements:
- 0-2 years' work experience within a security administration type role
- Proficient in Portuguese language is a must
- Proactive individual with fast learner capability
- Results-driven person that drives themselves to stay within accepted SLAs for the services they provide

This is an exciting opportunity to join our dynamic team and contribute to the delivery of high-quality security services.