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Advanced Network Solutions Architect

hace 1 semana

San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

At Hewlett Packard Enterprise, we are redefining the IT edge by creating new customer experiences through intelligent spaces and digital workspaces.

This role has been designated as 'Edge', which means you will primarily work outside of a traditional office environment.

We are focused on campus, branch, mobility, and the Internet of Things (IoT) to transform business models with the combined power of compute, context, control, and secure connectivity.

Key Responsibilities:

  • Providing pre- and post-sales technical support to sales teams, customers, and partners for various technologies and solutions related to Aruba products.
  • Working on complex problems requiring in-depth fault analysis and troubleshooting.
  • Formulating technical action plans for analyzing and resolving problems.
  • Replicating customer issues in a lab environment.
  • Participating in solution development for knowledge base articles.
  • Providing technical cross-training to relevant groups as needed.
  • Participating in serviceability enhancement requirement reviews.
  • Working effectively in a team environment, including colleagues, QA engineers, and development engineers, as well as the Aruba field organization.

About You:

  • Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
  • Typically more than 10 years of experience in level 3 support.
  • Advanced English language proficiency (B2+ or C1).

Required Skills and Qualifications:

  • 3-5 years' experience in configuring and troubleshooting data networks.
  • Experience working in data center networks or data center technologies is a plus.
  • Expert-level knowledge of IP networking, switching, and routing.
  • Packet-level understanding of IP protocols.
  • Good understanding of IP Multicast and Multicast routing protocols.
  • Good knowledge of 802.1x, Radius, TACACS+, firewalls, security policies, and access lists.
  • Proficient in datacenter architectures like spine/leaf, VXLAN, BGP EVPN, MPLS, etc.
  • Good knowledge of virtualization solutions like VMware ESXi, vSphere.
  • Good knowledge of technologies associated with network automation and orchestration like Ansible, Rest APIs, Python scripting, etc.
  • Must have knowledge of Linux and Bash.
  • Industry certifications like ACSX, CCIE, JNCIE, ACSP, CCNP are a plus.

What We Offer:

  • A competitive salary and extensive social benefits.
  • A diverse and dynamic work environment.
  • Work-life balance and support for career development.
  • An amazing work culture.

Hewlett Packard Enterprise Values:

  • Partnership first: We believe in the power of collaboration - building long-term relationships with our customers, partners, and each other.
  • Bias for action: We never sit still - we take advantage of every opportunity.
  • Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements.