Global Service Ambassador

hace 1 semana


San José, San José, Costa Rica Smartsheet A tiempo completo

As a Global Service Ambassador at Smartsheet, you will play a vital role in delivering exceptional support to our customers. If you're passionate about helping others and have a knack for problem-solving, this could be the perfect opportunity for you.

About the Role

In this role, you will be responsible for providing top-notch support to our customers, including:

  • Answering phone calls and responding to webform submissions
  • Resolving customer issues efficiently and effectively
  • Working closely with colleagues to ensure seamless customer experiences
  • Staying up-to-date with our products and services to provide expert advice and guidance
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • Strong technical support experience in a SaaS environment
  • Flexibility in working hours, as this role may require work outside standard business hours
  • Ability to work independently and as part of a team


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