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Performance Optimization Lead

hace 1 semana

San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Responsibilities:

  • Complete daily, weekly, and monthly management reports
  • Perform ongoing routines of one-on-one feedback sessions and coaching with direct reports
  • Follow up with appropriate disciplinary procedures as required
  • Monitor and analyze team performance to identify efficiency and productivity opportunities for improvement and development
  • Motivate and inspire the team to surpass their potential, create a sense of ownership, and model company policies and values
  • Contribute to resolving complex tasks, requests, escalations, and issues accurately and timely

Requirements:

  • Minimum Bachelor's degree diploma
  • Advanced spoken and written English level (B2 or C1)
  • Proficiency with Google Sheets/Microsoft Office (Excel) and minimum 1 year of experience as a Supervisor, Team Lead, or SME