Senior Quality Assurance Lead
hace 1 semana
**About the Role:**
This Senior Quality Analyst position offers a unique opportunity to work in a fast-paced environment and contribute to the success of Amzn Support Srvcs Costa Rica. As a key member of the D2AS Operational Intelligence team, you will be responsible for analyzing data, identifying trends, and developing recommendations to improve quality and performance.
**Responsibilities:**
- Analyze data to identify areas for improvement.
- Develop and implement process enhancements to meet performance targets.
- Lead a team of quality analysts and drive quality improvements.
**Requirements:**
- Bachelor's degree in a quantitative or scientific area.
- 3+ years of experience as a Program Manager or Customer Service people manager.
- Strong verbal and written communication skills.
- Experience with SQL, Tableau, and reporting systems.
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