Senior Quality Assurance Lead

hace 1 semana


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

**About the Role:**

This Senior Quality Analyst position offers a unique opportunity to work in a fast-paced environment and contribute to the success of Amzn Support Srvcs Costa Rica. As a key member of the D2AS Operational Intelligence team, you will be responsible for analyzing data, identifying trends, and developing recommendations to improve quality and performance.

**Responsibilities:**

  • Analyze data to identify areas for improvement.
  • Develop and implement process enhancements to meet performance targets.
  • Lead a team of quality analysts and drive quality improvements.

**Requirements:**

  • Bachelor's degree in a quantitative or scientific area.
  • 3+ years of experience as a Program Manager or Customer Service people manager.
  • Strong verbal and written communication skills.
  • Experience with SQL, Tableau, and reporting systems.


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