Technical Implementation Specialist
hace 3 días
About Our Company
Splunk is dedicated to building a safer and more resilient digital world by providing unified security and observability platforms to leading enterprises. We're committed to creating a culture of belonging, where employees feel valued and empowered to bring their best selves to work.
Job Summary
We're seeking a skilled Professional Services Project Coordinator to join our dynamic team. You'll play a key role in leading customers, partners, and Splunk teams through project implementation using management and technical skills. Our ideal candidate is highly organized, a strong communicator, and passionate about driving successful customer outcomes.
Main Responsibilities:
- Responsible for project kickoff and closure activities
- Coordinate with customers for schedule availability and submit resource requests for technical delivery
- Understand customer technical scope and any onboarding requirements
- Partner with other PS stakeholders to ensure scope is delivered timely and within budget
- Build and maintain technical project plans outlining tasks, landmark dates, and allocation of resources aligned to statements of work (SOWs)
- Provide timely and accurate status updates to all customer, partner, and Splunk stakeholders upon request
- Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with customer
- Maintain and foster Splunk, partner, and customer relationships
- Identify and promote opportunities for Splunk products and services to meet additional customer requirements
- Maintain up-to-date knowledge of Splunk products, industry standard methodologies, and project management skills through continuous learning
- Manage various operational reports to support data hygiene within FinancialForce
- Manage Estimated vs. Actual time delivery through timecard review and reconciliation
Requirements:
- 2+ years project management or service delivery management experience in a customer-facing role
- Experience leading delivery of customer projects with cross-functional teams using waterfall and agile project delivery methodologies
- Demonstrate the confidence and interpersonal skills needed to conduct effective executive presentations
- Excellent verbal and written communications skills
- Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team
- BA/BS preferred in business management, computer science, computer engineering, or equivalent work experience
- Experience working for a software vendor preferred
- Professional Services tools familiarity: Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, Smartsheets
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