Technical Implementation Specialist

hace 3 días


San José, San José, Costa Rica Splunk A tiempo completo

About Our Company

Splunk is dedicated to building a safer and more resilient digital world by providing unified security and observability platforms to leading enterprises. We're committed to creating a culture of belonging, where employees feel valued and empowered to bring their best selves to work.

Job Summary

We're seeking a skilled Professional Services Project Coordinator to join our dynamic team. You'll play a key role in leading customers, partners, and Splunk teams through project implementation using management and technical skills. Our ideal candidate is highly organized, a strong communicator, and passionate about driving successful customer outcomes.

Main Responsibilities:

  • Responsible for project kickoff and closure activities
  • Coordinate with customers for schedule availability and submit resource requests for technical delivery
  • Understand customer technical scope and any onboarding requirements
  • Partner with other PS stakeholders to ensure scope is delivered timely and within budget
  • Build and maintain technical project plans outlining tasks, landmark dates, and allocation of resources aligned to statements of work (SOWs)
  • Provide timely and accurate status updates to all customer, partner, and Splunk stakeholders upon request
  • Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with customer
  • Maintain and foster Splunk, partner, and customer relationships
  • Identify and promote opportunities for Splunk products and services to meet additional customer requirements
  • Maintain up-to-date knowledge of Splunk products, industry standard methodologies, and project management skills through continuous learning
  • Manage various operational reports to support data hygiene within FinancialForce
  • Manage Estimated vs. Actual time delivery through timecard review and reconciliation

Requirements:

  • 2+ years project management or service delivery management experience in a customer-facing role
  • Experience leading delivery of customer projects with cross-functional teams using waterfall and agile project delivery methodologies
  • Demonstrate the confidence and interpersonal skills needed to conduct effective executive presentations
  • Excellent verbal and written communications skills
  • Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team
  • BA/BS preferred in business management, computer science, computer engineering, or equivalent work experience
  • Experience working for a software vendor preferred
  • Professional Services tools familiarity: Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, Smartsheets


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