Global Finance Quality Assurance Program Manager

hace 15 horas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

This role is part of the Financial Operations team under the Global Quality Assurance program.

Responsibilities
  • Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
  • Monitor, escalate and remediate any risk associated with in-scope projects and ensure that preventive actions are installed in order to decrease the probability of future recurrence.
  • Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval.
  • Assist on the monitoring of Service Now tickets, generating reports, analyzing data and producing key metrics to support Finance QA process.

The successful candidate will be able to demonstrate and implement the key concepts of Lean in a service-oriented setting, particularly presenting various opportunities to eliminate waste and streamline processes. They will also assist with business case review, business requirements, gap analysis, feasibility study in long term benefit, requirement and solution review with stakeholders.

Requirements
  • 3-5 years of experience managing or participating in projects and teams within the finance and/or Shared Services.
  • Proven track record in supporting project management within a wider program, with high levels of dependency and multiple stakeholders.
  • Can-do attitude and organizational skills with great attention to detail.
  • Good interpersonal, presentation, advanced English written and verbal communication skills.


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