Global Process Optimization Lead

hace 6 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Our Team

Citi's Enterprise Operations & Technology teams are dedicated to creating economic value that is systemically responsible and in the best interests of our clients. We strive to be the go-to partner for companies seeking reliable, secure, and controlled services.

Job Role

The FRSS EUC Solutions Lead Analyst will drive leadership, oversight, and execution to identify solutions and deliver retirements of complex EUCs. This role requires close coordination and collaboration with cross-functional teams, including Global FRSS EUC Reduction team, FRSS Process areas, GFT partners, Risk and Control, and 3rd party vendors.

Main Tasks

  1. Partner with the Global EUC Reduction Project team to understand project goals, schedule, and key milestones.
  2. Establish and support an appropriate governance model to optimize solutions for complex FRSS EUCs.
  3. Work with key partners to identify and ensure delivery of solutions to retire complex EUCs.
  4. Responsible for project status reporting updates to relevant stakeholders.
  5. Lead resolution of complex problems or transactions, where expertise is required to interpret policies, guidelines, or processes.
  6. Develop tracking and reporting to monitor progress of complex EUCs inventory with retirement path, owners, and delivery timelines.
  7. Have a strong understanding of emerging risks to the project and work with key partners to mitigate/escalate risks to preserve the project agenda.
  8. Lead meetings and coordinate activities with cross-functional teams, ensuring action items are delivered on target.

Requirements

To succeed in this role, you will need:

  • 5+ years of work experience in a global environment, with familiarity with the Banking industry an advantage.
  • Experience in Technology projects (3+ years).
  • Ability to interface with different stakeholder/cross functional groups.
  • Integrate expertise and industry expertise within a defined area.
  • Analyze and solve complex problems; effective influence skills to ensure closure of the complex EUC reduction.
  • Excellent written and verbal communication/presentation skills to all levels.
  • Self-starter and ability to take initiative in driving projects forward.


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