Cloud Solution Strategist

hace 7 días


Alajuela, Alajuela, Costa Rica Microsoft A tiempo completo
Overview
A leader on the Microsoft account team, responsible for programmatically aligning consumption plans to account plans and leading delivery execution and support teams. This role requires a deep understanding of customer business needs and industry trends.

Key Responsibilities
- Develop strategic relationships with key customer stakeholders through a team of junior customer success account managers (CSAMs) to enable quality solution delivery and health.
- Drive accountability for top-tier customer relationships and act as a trusted advisor to customer C-level stakeholders.
- Own consumption strategy for largest accounts, establishing customer executive sponsor relationships and ensuring executive steering committees are established.

Account Planning
- Lead a team of CSAMs and the overall global account support and success team to ensure the health of the customer's solutions, modernization, and transformation projects globally.
- Align to the account growth strategy globally, leveraging expertise to make changes as appropriate, and cultivating the image of Microsoft as a valued business partner.
- Develop multiple complex programs, identifying executive sponsors for contracts and prioritizing engagements across solution areas to address strategic outcomes and drive customer success.

Opportunity and Pursuit Management
- Lead the community or geographic area in recommending innovative opportunities for growth, capturing and communicating recommendations from customer insights to lead sellers in identifying and producing cloud consumption and support sales opportunities.
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