Supply Chain Coordinator

hace 5 días


San José, San José, Costa Rica Arxada A tiempo completo

About Us

Arxada, a pioneering leader in specialty chemicals and solutions, has been empowering high performance for over 120 years. Our expertise and support help customers optimize their products' performance, efficiency, and sustainability.

We are passionate about making a difference and enabling our employees, partners, and customers to realize their full potential. Together, we create a safer, cleaner, healthier, and greener daily life.

The Order Management Specialist plays a crucial role in coordinating and following up on orders for the LSI business. This involves interacting with stakeholders and customers to establish and maintain exceptional customer service and satisfaction for standard account bases.

Main Responsibilities

  • Initiate actions for response to customer service requests for order changes, including maintenance of orders and communication with relevant personnel/departments.
  • Ensure quality service to both internal and external customers.
  • Build and maintain ongoing relationships with customers.
  • Serve as a communication link between customers and the sales team to ensure customer needs are met.
  • Initiate meetings to resolve customer issues due to order delays, backorders, returns, etc., with relevant teams (Product Management, Quality Managers, Transportation, Warehousing, etc.).
  • Resolve customer complaints and issues, implementing corrective action plans related to customer service in collaboration with the Complaints Specialist.
  • Maintain SAP master data by updating account information.
  • Provide backup support to the team for coverage during absences due to vacation, travel, or illness.

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