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Corporate Trainer

hace 7 días

San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

We are seeking an experienced Corporate Trainer to join our team at Bill Gosling Outsourcing. In this role, you will have the opportunity to make a meaningful impact on our organization by creating engaging and effective training programs that drive business results.

Job Description:

Company Overview

Bill Gosling Outsourcing is committed to the career development of our people. We offer a dynamic work environment, modern facilities, and opportunities for growth and advancement.

Job Summary

The Corporate Trainer will be responsible for designing, developing, and delivering training programs that meet the needs of our diverse workforce. This includes creating training materials, conducting workshops, and evaluating program effectiveness.

Key Responsibilities

• Create presentation and training material involving design, layout, and content development for in-person, remote, and Computer-Based Training modules

• Facilitate classroom training with new hires

• Interact positively with members of all seniority across the business to help problem-solve and foster our culture in a fast-paced environment where training is a value-added focus

• Work with Subject Matter Experts, Management, and others to create training objectives, material, and content

• Learn new knowledge, software, and innovate while collaborating with others

• Creating testing questions and designing systems and/or tools to measure and report on the effectiveness of training

• Up to 20% of this position can include training team members on a variety of topics, including applicable government regulations, Company strategies, systems, policies, procedures, practices, leadership, soft skills, software, train the trainer, and more

• Work with the global training team to enhance their capabilities, champion best practices, and support functional trainers as part of our vision of training as a Center of Excellence

• Provide feedback on training experiences (i.e., collate and analyze data evaluating our efforts) and feedback on trainee performance (i.e., provide feedback on participants who are excelling, performing, and/or struggling)

• Train new staff on applicable government regulations and Company strategies, systems, policies, procedures, and practices

• Review or delegate job-specific training conducted by Managing Coach or appointed delegate who has the skills and ability required

• Develop and implement new training methodologies, procedures, and materials

• Recommend deployment of new staff during the training process

• Complete random audits on client portfolios and recorded calls on specific agents and/or trace agents, and review results with the appropriate MC or senior management

• Assist the Managing Coach in completing file and performance reviews and conduct training and coaching

• Notify the appropriate MC or senior management of any malpractice by an agent or trace agent, as identified in the audit process, so that training or disciplinary action may be undertaken as is appropriate

• Assist team members by answering questions and providing support on calls

• Champion company core values and other company programs

• Other duties as assigned

Requirements

External: Must have at least 1 year of training or facilitation experience

Internal: Average of 90% or above in QA in the last 2 months

No attendance issues in the last 2 months

No performance issues (KPIs) in the last 2 months

No disciplinary actions in the last 3 months

Reports to: _Manager, Learning and Development / Managing Coach Operations_