Care Manager for Employee Wellbeing
hace 2 semanas
Job Overview
At Amzn Support Srvcs Costa Rica, we are committed to supporting the wellbeing of our employees. As a Care Manager for Employee Wellbeing, you will play a crucial role in ensuring that our employees receive the necessary support and resources to manage their leave and disability events.
Responsibilities:
- Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
- Serve as a point of contact for assigned employees (150 - 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with federal and state laws and benefit plans.
- Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate.
- Critically assess and adjust the case management plan to an employee's changing needs.
- Address and respond to sensitive situations.
- Troubleshoot issues and seek to remove barriers before, during or after a leave event.
- Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs.
- Identify and solve problems that may arise, sometimes with limited information.
- Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
- Educate managers and business partners on employee concerns and needs prior to being off or returning back to work.
- Communicate regular updates to employees and stakeholders both verbally and in writing.
- Ensure compliance with standard work, federal/state regulations, and company policy.
- Maintain system records to ensure accurate and timely information/documentation.
- Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.
- Flexibility to work nights and weekend.
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