Care Manager for Employee Wellbeing

hace 2 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Job Overview

At Amzn Support Srvcs Costa Rica, we are committed to supporting the wellbeing of our employees. As a Care Manager for Employee Wellbeing, you will play a crucial role in ensuring that our employees receive the necessary support and resources to manage their leave and disability events.

Responsibilities:

  • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
  • Serve as a point of contact for assigned employees (150 - 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with federal and state laws and benefit plans.
  • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate.
  • Critically assess and adjust the case management plan to an employee's changing needs.
  • Address and respond to sensitive situations.
  • Troubleshoot issues and seek to remove barriers before, during or after a leave event.
  • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs.
  • Identify and solve problems that may arise, sometimes with limited information.
  • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
  • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work.
  • Communicate regular updates to employees and stakeholders both verbally and in writing.
  • Ensure compliance with standard work, federal/state regulations, and company policy.
  • Maintain system records to ensure accurate and timely information/documentation.
  • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.
  • Flexibility to work nights and weekend.


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