Salesforce Experience Cloud Solutions Specialist

hace 2 semanas


San José, San José, Costa Rica Sansar Tec Llc A tiempo completo

**Job Summary**

We are seeking a skilled and experienced Salesforce Business Analyst to join our dynamic team at Sansar Tec Llc. The ideal candidate will act as a bridge between business needs and technical solutions, leveraging their deep knowledge of Salesforce to implement and optimize Experience Cloud solutions that align with business goals.

Key Responsibilities:

  • Collaborate with stakeholders to gather, analyze, and document business requirements for Salesforce Experience Cloud solutions.
  • Translate business needs into detailed technical specifications and user stories for development teams.
  • Design and configure Experience Cloud functionalities, including community pages, user roles, and permissions.
  • Perform gap analysis between existing systems and Salesforce Experience Cloud capabilities.
  • Partner with cross-functional teams to ensure seamless integration of Salesforce with other business systems.
  • Conduct user acceptance testing (UAT) and provide end-user training and support.
  • Identify opportunities for process improvement and recommend innovative Salesforce solutions.
  • Stay up-to-date with Salesforce updates, Experience Cloud features, and best practices.

Qualifications:

  • Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field.
  • Minimum of 5 years of experience as a Salesforce Business Analyst.
  • Proven expertise in Salesforce Experience Cloud (Community Cloud).
  • Experience in designing and implementing customer or partner portals.
  • Skills and Certifications: Salesforce Administrator and/or Salesforce Business Analyst certification (preferred).
  • Strong understanding of Salesforce platform capabilities, declarative tools, and data model.
  • Knowledge of web technologies like HTML, CSS, and JavaScript is a plus.
  • Excellent analytical, problem-solving, and communication skills.
  • Experience in agile methodologies and tools like Jira or Trello.


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