Technology Resource Coordinator
hace 6 días
Job Description:
We are looking for an experienced IT Asset Manager to join our team at Smartsheet. As a key member of our Technology Asset Management department, you will be responsible for managing and optimizing our software assets.
Responsibilities:
- Daily management of IT software/hardware related tickets / requests in our asset management system & SaaS solution.
- Maintenance and management of Internal Software catalog within Service Request Portal.
- Regular processing of Software Renewals, utilizing and maintaining the software renewal calendar.
- Communication and partnership with Corporate A/P and Procurement teams regarding Renewals, POs, and invoice process for all Software purchases.
- Collaboration with vendors to identify and negotiate pricing and availability, resolve discrepancies, expedite orders, and maintain ongoing relations.
- Conjoint work with IT and suppliers to identify new software products and changes to existing products to be sourced.
- Maintenance of software license compliance and positions throughout each software lifecycle including deploy, manage, harvest, retire.
- Partnership with all departments to ensure Software for new employees and exiting employees are coordinated, assigned & licensed.
- Generation and distribution of various reports, including software compliance reports and performance of trend analysis reports.
- Execution and maintenance of documentation of procedures, processes, and reports concerning software management/ licensing issues and adherence to audit standards.
- Participation in other ITSM processes or as required, performance as a backup to maintain operational activities.
- Transmission of Software & Hardware purchase orders to vendors and confirmation that orders are tracked and have been received on the necessary timeline.
- Coordination with other departments to ensure current service and hardware offerings are up to date with departmental needs.
- Assistance with management of IT Assets in the CMDB.
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