Technology Operations Manager

hace 5 días


San José, San José, Costa Rica Western Union A tiempo completo

**About Western Union**

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

We believe when money moves, better things happen. **Relentless pursuit of better**

As the Manager, Technology Operations, you will be responsible for implementing & managing key initiatives on Salesforce Marketing Cloud & other Martech Platforms. You will also be supporting Day to Day Operations of these platforms.

The broad range of responsibilities include leading engineering and configuration teams, partnering with key stakeholders, both off-shore and on-shore, and delivering on the service level agreements. This includes monitoring on-going risks and providing resolutions, driving process improvements, resource planning & optimization and performance management.

You will be responsible for Managing & leading the team of project management professionals, providing leadership, coordination, and management of PMO processes and functions, working with Architects, stakeholders to define platform Roadmap, prioritize them and execute them successfully.

For this role it is important to provide information and periodic updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review.

Also define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs. You will align execution priorities - project delivery, employee goals, and establish service levels with business and functional owners to drive service quality through quality control.

You will invest time on a daily basis on all projects to remove impediments and provide solutions to challenges and make escalations as necessary. You will maintain effective communication with clients, business and partners as needed.

**Key Skills and Qualifications**

This role requires hands-on experience in setting up campaigns on Salesforce marketing cloud to enable omni-channel experience, set up of data extension, export/import of data from Marketing cloud or Sales force Marketing cloud certification.

Additionally, you will have knowledge of integration with Snowflake, AWS, mParticle, Braze, Branch IO. You have obtained 8-10 years' experience in Project, Portfolio or Process Management discipline with focus on leading teams to deliver technology-focused projects, experience in a financial services/payments /Banking verticals.

Experience managing remote and geographically distributed teams. Advanced knowledge of an Enterprise PPM Tool (e.g. JIRA, JIRA Align, BOX etc).

**Career Growth Opportunities**

We are committed to our employees' growth and development. We want our people to grow and develop and offer plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.



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