Cloud Computing Support Specialist

hace 1 semana


San José, San José, Costa Rica Microsoft A tiempo completo
Job Description

We are seeking a highly skilled Technical Support Engineer to join our team as a Virtual Machine Technical Expert. As a key member of our Customer Service & Support (CSS) organization, you will be responsible for delivering exceptional customer support and resolving technical issues related to virtual machine technologies.

Responsibilities:

  • Respond to and resolve customer technical issues related to virtual machines, including troubleshooting and problem-solving using various data collection tools and methodologies.
  • Participate in communities with peer delivery roles and develop specific technical and professional proficiency through training and readiness.
  • Identify potential product defects and provide feedback to senior engineers, contributing to Microsoft product improvements.

Requirements:

  • 3+ years of technical support, technical consulting experience, or information technology experience, or Bachelor's Degree in Computer Science, Information Technology (IT), or related field with 1+ year(s) of technical support, technical consulting experience, or information technology experience.
  • Good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience on one or more of the following domains: Windows Azure Platform, Operating System/Virtualization, Networking, and Linux OSS.
  • Excellent problem-solving and troubleshooting skills, ability to use various data collection tools and methodologies to analyze problems, determine root cause, and develop solutions.

About Us:

Microsoft's mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.



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