Autodesk Technical Specialist

hace 2 semanas


Alajuela, Alajuela, Costa Rica Autodesk A tiempo completo

Company Overview

At Autodesk, we're a leader in the design and creation of innovative technologies that push the boundaries of what's possible.

We strive to create products that empower our customers to bring their ideas to life and transform the world around them. Our team is instrumental in supporting the global organization by detecting and addressing incompliant usage of Autodesk's software. We are a strong partner for both the data science & engineering team, as well as for the customer-facing LC sales teams; we build the bridge between data and business.

Our team has a lot of visibility and the impact of our work can directly be related to business results. We value the culture in our team and at Autodesk in general.

Job Description

The Technical Specialist will be part of the License Compliance Analytics team within Global License Compliance Sales. As a key member of this team, you will play a critical role in ensuring the compliance of Autodesk's software with our licensing policies. This position requires excellent technical skills, a strong understanding of asset management tools, and exceptional communication skills.

Key Responsibilities:

  • Work closely with the North America LC Sales team to detect and address incompliant usage of Autodesk's software.
  • Conduct remote meetings with clients to obtain license usage information (Network Report Logs).
  • Take inbound calls from customers who need technical assistance in completing the license usage and deployment inventory.
  • Support Autodesk customers to deploy and troubleshoot our scanning tool ScanWin as well as troubleshooting PowerShell scripts and other queries.
  • Assist with creating group policies and their roll out.
  • In some circumstances, assist customers to execute manual data collection.
  • Evaluate completeness of inventory data and ensure its preparation for analysis by Autodesk.

Minimum Qualifications

To be successful in this role, you will need to have:

  • 3 years of relevant professional experience.
  • Proven experience with the following technologies: Powershell Scripts, Active Directory, Group Policies, DNS/DHCP & Network Configuration, MS Excel, Microsoft Operating Systems, Experience providing Desktop/Server Support.
  • Language: English & Portuguese.
  • Good communication skills (both written and verbal).
  • Very good IT skills including various Asset Management Tools.
  • Proven track record in business to business communication.

Preferred Qualifications

Candidates with previous experience working in a client-facing environment, such as technical services, or those with Microsoft Accreditation, SCCM, familiarity with SAM tools such as Flexera or Snow, or a Bachelor's Degree, will be considered favorably. Additionally, the ideal candidate will have a high degree of accountability, adaptability, and service orientation, with a high attention to details and the ability to communicate with stakeholders and customers in clear-to-understand language.

Autodesk values diversity and inclusion and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.



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