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Resort Leadership Director
hace 3 semanas
D.C. Global Talent Inc. is a leading hospitality company that values excellence and innovation in its operations. As a General Manager, you will play a critical role in driving our company's mission to provide unparalleled guest experiences and exceptional results.
Main Responsibilities:
- Inspire and motivate a team to deliver outstanding guest service that enhances financial success.
- Cultivate and implement a service culture focused on genuine, sophisticated, and intuitive guest experiences.
- Collaborate with resort leadership to establish aligned goals with overall resort and company objectives, along with strategies to achieve them.
- Display innovative thinking in operations, revenue management, and sales & marketing.
- Set resort service standards, lead training initiatives, and ensure adherence to standards.
- Uphold a culture of guest service, promoting courtesy and positivity in every interaction.
- Anticipate guest needs, promptly respond, and maintain positive guest relations consistently.
- Resolve guest complaints to ensure their satisfaction in every engagement.
- Coordinate special programs, events, and incentives to enhance guest service quality.
- Foster a cooperative and friendly environment among fellow associates.
- Lead the Executive Committee effectively to achieve property goals.
- Develop strategies for hotel revenue and profit growth, leveraging forecasting, P&L management, and RevPAR.
- Maintain departmental compliance, fostering year-over-year business growth.
- Ensure product quality meets the standard for future bookings, allowing revenue-maximizing pricing goals.
Requirements:
- Holds a Bachelor's degree in Hotel Management (CHA).
- Brings 5+ years of experience in Operations, Sales & Marketing, and/or Food & Beverage roles within a resort setting.
- Proficient in both English and Spanish.
- Preferred experience in managing a hotel or resort in the Caribbean or Latin America.
- Demonstrates strong verbal and written business communication skills.
- Exhibits compelling presentation skills and the ability to lead teams at various levels.
- Possesses knowledge of local employment laws and safety regulations.
- Demonstrates a robust work ethic and self-driven initiative.
- Proficient in Microsoft Suite with strong computer skills.
- May be required to travel occasionally.
- Adheres to established guidelines for regular attendance.
- Shows a proven track record of commitment and professionalism within the lifestyle/luxury market.
- Maintains a professional image as perceived by colleagues, superiors, guests, and the community.
- Capable of focusing on tasks despite frequent interruptions, ensuring timely completion of assignments.
- Builds and maintains excellent relationships with staff while upholding staff and guest confidentiality.
- Remains composed and professional in high-pressure situations, even when dealing with upset associates, superiors, and guests.
- Experienced in a senior leadership role within an upscale resort property.
