Amazon Compliance Risk Manager

hace 3 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

**Key Responsibilities**

- Classify products based on their potential hazardous risk, for safe storage and transportation based on SOP, vendor SDS, and reliable information in compliance to global regulation.
- Verify all imported products have been properly entered into the destination country.
- Remove from marketplaces or escalate unsafe products to protect customers.
- Identify and remove from the website products that violate our Restricted Products policies and proactively satisfy Amazon's regulatory obligations for these products.
- Provide classification for complex ASINs that are blocked based on Ingredients, regulatory expertise, and guidelines.
- Troubleshoot issues w.r.t. transport & storage classification and instruct Fulfillment centers to enable smooth inbound & outbound processes of hazmat flagged products.
- Provide guidance to Fulfillment centers on hazmat classification and configuration issues.
- Identify and implement improvement opportunities/automation to enhance process efficiency, quality, and customer experience with measurable impact
- Responsible for quality, root cause analysis on process & quality gaps and recommend corrective actions
- Training and mentoring new hires and other associates, suggests improvements to training
- Creation and maintenance of SOPs and owns process updates
- Understanding of metrics, deep dive on KPIs, troubleshooting on reports and multiple data sources
- Flagging any updates received from stakeholders on process to Lead/Manager
- Active participation in stakeholder calls, leading and documenting the discussions
- Conduct feedback sessions, Training need identification (TNI) and maintenance of quality records and documentation.

- **Requirements**

- University bachelor's degree in process or concluded in any field.
- Experience in peer coaching, mentoring, and/or training.



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