Knowledge Transfer Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

About Us

Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada, is a market leader that thinks and acts like a start-up.

We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.

Our company culture is built on diversity, equity, and inclusion. We welcome people of all cultures, backgrounds, and experiences.

We are committed to creating a workplace where all Kyndryls can find and provide support and advice through our Kyndryl Inclusion Networks (KINs).

Your Role

This role involves experience with knowledge transfer, creation of documentation, and coordination of Help Desk knowledge for client support.

You will work closely with the support group to create and update new and existing documentation within the knowledge repository for Level 1 customer/technical support.

Responsibilities

  • Known errors and error solutions;
  • Recurring Incidents in cooperation with support groups and problem management;
  • Creation of articles & Management of articles
  • Enriching current articles;
  • Tools supporting documentation;
  • Processes; and classification and categorization of articles based on feedback provided by End Users, support group and any other End Users of the knowledge base.


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