IT Transition Specialist

hace 5 días

San Francisco, Heredia, Costa Rica Experian A tiempo completo

About Us

At Experian, we empower consumers and our clients to manage their data with confidence. As the world's leading global information services company, we help individuals take financial control, businesses make smarter decisions, lenders lend more responsibly, and organizations prevent identity fraud and crime.

Job Overview

We are seeking a skilled IT professional to join our team as a System Transition Specialist. In this role, you will be responsible for ensuring project teams understand the Service Acceptance Validation process. This includes validation of alerts, documents, and procedures required to perform support operations efficiently.

Main Responsibilities

  • Ensure project team understands the Service Acceptance Validation process.
  • Validation of alerts, documents, and procedures required to perform support operations efficiently.
  • Simulation of error handling with real operations procedures to restore the service.
  • Ensure Pen testing and vulnerability testing has been performed.
  • Create test cases for validation and the break fix strategy.
  • Perform validation testing to ensure requirements are met.
  • Ensure knowledge transfer is complete.
  • Ensure backup configuration is according to standards.
  • Ensure PSA has been approved and all security related controls are met.
  • Ensure Agents are installed, configured, and running properly according to established parameters.

Requirements

  • 3+ years in an IT related field.
  • Excellent verbal and written communication skills.
  • Ability to discuss and present technical ideas to non-technical audiences.
  • Ability to learn and deploy new tech quickly and effectively.
  • A service-oriented attitude - you do what it takes to get the job done correctly.
  • Ability to identify and prioritize workload appropriately.
  • Have the ability to manage multiple projects simultaneously with minimum oversight.
  • Be eager to learn, pick up new technologies, and be proficient in a short time.
  • Working knowledge of a broad range of technologies.
  • Be a team player problem solver, and motivated to advance and grow.
  • Meticulous - you have a fine eye for details.
  • Resourceful Problem Solver - you always find a way to make it work.
  • Convey confidence while building rapport with clients.
  • Skill in organizing resources and establishing priorities.
  • Ability to work under pressure and manage stress.
  • Reliable, trustworthy, and honest.
  • Articulate - you can communicate professionally over the phone, in person, and in writing.

Preferred Qualifications

  • Systems Admin Experience is a plus.
  • Cisco software knowledge and experience with VPN is a plus.
  • Knowledge on Linux and Windows operating systems is a plus.
  • ITIL foundations certification is a plus.

About Our Benefits

At Experian, we believe in taking care of our employees. That's why we offer a comprehensive benefits package that includes medical, life, and dental insurance, as well as a range of other perks designed to support your well-being and career growth.

  • Service Transition Consultant

    hace 1 día

    San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    Company OverviewAt Align Technology, we are revolutionizing the dental and orthodontic industry with our innovative technology. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.Job DescriptionWe are seeking a Service Transition Specialist to join our team. The successful candidate will perform business process...

  • Service Transition Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...

  • Greenlake Transition Project Manager

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Greenlake Transition Project ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.Transition Manager partner closely with HPE...

  • IT Project Specialist

    hace 20 horas

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    IT Project Specialist Job Description: Sgf Global in Heredia, Costa Rica, is seeking a highly skilled IT Project Specialist to join our team. The successful candidate will be responsible for designing, implementing, and maintaining various IT projects and systems.Responsibilities:Design and implement IT solutionsMaintain existing IT systems and...

  • Technical Transition Lead

    hace 4 días

    San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    Company Overview">Kyndryl is a global leader in IT infrastructure services, driving innovation and progress in the industry. Our commitment to creating a diverse and inclusive work environment has earned us recognition as a top employer.">Job Description">As a Transition Manager at Kyndryl, you will play a critical role in leading project transitions and...

  • Systems/Project Transition Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...

  • It Support Specialist

    hace 4 días

    San Francisco, Heredia, Costa Rica First Factory A tiempo completo

    First Factory is looking for a highly capable IT Support Specialist to provide technical assistance to our staff and assist the company in maturing our security protocols.To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment.As First Factory's IT Support...

  • IT Support Specialist

    hace 5 días

    San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completo

    **Job Overview**We are seeking a skilled IT Support Specialist to join our team at Marriott Worldwide. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our staff.Key Responsibilities:Providing technical assistance and support to staffResolving technical issues and problemsMaintaining computer networks and...

  • IT Infrastructure Specialist

    hace 4 días

    San Francisco, Heredia, Costa Rica First Factory A tiempo completo

    **Company Overview**First Factory is a leading organization dedicated to delivering exceptional products and services. Our team is passionate about innovation and excellence, and we are seeking a highly skilled IT Support Specialist to join our ranks.

  • IT Enterprise Specialist

    hace 20 horas

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    Key ResponsibilitiesAs an IT Enterprise Specialist, you will be responsible for designing and implementing technical solutions that meet the business needs of our organization.You will work closely with cross-functional teams to understand requirements, identify opportunities for improvement, and develop innovative solutions.

  • IT Support Specialist

    hace 2 horas

    San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    At NTT Data, we are seeking a highly skilled IT Support Specialist to join our team in Heredia, Costa Rica. As an IT Support Specialist, you will be responsible for providing on-site technical support to our customers, troubleshooting and resolving hardware and software issues.This role requires strong analytical and problem-solving skills, as well as the...

  • Process Improvement Specialist

    hace 24 horas

    San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    About this OpportunityAlign is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. We are looking for a Service Transition Specialist to perform business process analysis and transformation aligned to strategy, customer, and business requirements.Responsibilities:Model, analyze and...

  • Senior IT Support Specialist

    hace 1 día

    San Francisco, Heredia, Costa Rica Ntt Data Services A tiempo completo

    We are seeking an experienced Senior IT Support Specialist to join our team in Costa Rica.**Job Summary:**This role involves providing technical support to end-users, troubleshooting and resolving hardware and software issues. The ideal candidate will have a strong background in IT troubleshooting and problem-solving skills, as well as experience with...

  • IT Infrastructure Specialist

    hace 1 día

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    About SGF GlobalWe are a leading provider of IT solutions, dedicated to delivering innovative technology services to our clients.Our team is passionate about creating cutting-edge infrastructure platforms that meet the needs of our business partners.About the RoleWe are seeking an experienced IT Infrastructure Specialist to join our team in Heredia, Costa...

  • IT Support Specialist

    hace 2 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Unlock the Power of DataWe're seeking a highly skilled IT Support Specialist to join our Experian Data Quality team. As a key member of our team, you'll be responsible for providing exceptional support to our clients, ensuring they achieve successful outcomes through our data quality management tools and services.Leverage our extensive documentation to...

  • Enterprise IT Service Management Lead

    hace 2 días

    San Francisco, Heredia, Costa Rica Ntt Data Services A tiempo completo

    About the RoleWe are seeking an experienced Enterprise IT Service Management Lead to join our team in Costa Rica. The ideal candidate will have 5-7 years of experience in service management, with a strong background in ITIL processes and standards.Key ResponsibilitiesRun daily cadence with key stakeholders for updates/progress on incidents/requests received...

  • Enterprise IT Resilience Specialist

    hace 3 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Join Experian as an Enterprise IT Resilience Specialist and play a key role in shaping our company's future. In this challenging and rewarding position, you'll be responsible for developing and implementing strategic solutions that enhance our logging and observability capabilities.You'll work closely with technical teams to design and deploy robust...

  • IT Systems Specialist Lead

    hace 2 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Welcome to Experian, where we believe diversity, equity, and inclusion are essential to creating a better tomorrow. As an IT Systems Specialist Lead, you will play a key role in maximizing throughput and developing operational production processes.Our team is passionate about delivering high-quality results and collaborating with cross-functional teams to...

  • IT Technical Support Specialist

    hace 24 horas

    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Job Summary**We're looking for an IT Technical Support Specialist to provide expert technical support to customers. In this role, you'll troubleshoot complex technical issues and develop solutions to improve support quality and productivity.Responsibilities:- Analyze diagnostic information to assist in isolation of a problem cause (which could include...

  • IT Infrastructure Support Specialist

    hace 5 días

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    **Company Overview**Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.We utilize the latest technology and the Internet of Things to develop integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Our team supports national and...