IT Transition Specialist

hace 7 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

About Us

At Experian, we empower consumers and our clients to manage their data with confidence. As the world's leading global information services company, we help individuals take financial control, businesses make smarter decisions, lenders lend more responsibly, and organizations prevent identity fraud and crime.

Job Overview

We are seeking a skilled IT professional to join our team as a System Transition Specialist. In this role, you will be responsible for ensuring project teams understand the Service Acceptance Validation process. This includes validation of alerts, documents, and procedures required to perform support operations efficiently.

Main Responsibilities

  • Ensure project team understands the Service Acceptance Validation process.
  • Validation of alerts, documents, and procedures required to perform support operations efficiently.
  • Simulation of error handling with real operations procedures to restore the service.
  • Ensure Pen testing and vulnerability testing has been performed.
  • Create test cases for validation and the break fix strategy.
  • Perform validation testing to ensure requirements are met.
  • Ensure knowledge transfer is complete.
  • Ensure backup configuration is according to standards.
  • Ensure PSA has been approved and all security related controls are met.
  • Ensure Agents are installed, configured, and running properly according to established parameters.

Requirements

  • 3+ years in an IT related field.
  • Excellent verbal and written communication skills.
  • Ability to discuss and present technical ideas to non-technical audiences.
  • Ability to learn and deploy new tech quickly and effectively.
  • A service-oriented attitude - you do what it takes to get the job done correctly.
  • Ability to identify and prioritize workload appropriately.
  • Have the ability to manage multiple projects simultaneously with minimum oversight.
  • Be eager to learn, pick up new technologies, and be proficient in a short time.
  • Working knowledge of a broad range of technologies.
  • Be a team player problem solver, and motivated to advance and grow.
  • Meticulous - you have a fine eye for details.
  • Resourceful Problem Solver - you always find a way to make it work.
  • Convey confidence while building rapport with clients.
  • Skill in organizing resources and establishing priorities.
  • Ability to work under pressure and manage stress.
  • Reliable, trustworthy, and honest.
  • Articulate - you can communicate professionally over the phone, in person, and in writing.

Preferred Qualifications

  • Systems Admin Experience is a plus.
  • Cisco software knowledge and experience with VPN is a plus.
  • Knowledge on Linux and Windows operating systems is a plus.
  • ITIL foundations certification is a plus.

About Our Benefits

At Experian, we believe in taking care of our employees. That's why we offer a comprehensive benefits package that includes medical, life, and dental insurance, as well as a range of other perks designed to support your well-being and career growth.



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