Systems/Project Transition Specialist

hace 23 horas

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world's leading global information services company.
During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.
We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
**Job Description**:
**Summary of Primary Responsibilities**
- Ensure project team understands the Service Acceptance Validation process.
- Validation of alerts, documents and procedures required to perform support operations efficiently.
- Simulation of error handling with real operations procedures to restore the service.
- Ensure Pen testing and vulnerability testing has been performed.
- Create test cases for validation and the break fix strategy.
- Perform validation testing to ensure requirements are met.
- Ensure knowledge transfer is complete.
- Ensure backup configuration is according to standards.
- Ensure PSA has been approved and all security related controls are met.
- Ensure Agents are installed, configured, and running properly according to stablished parameters.
**Qualifications**:

- 3+ years in an IT related field
- Experience in process related roles like Service Transition, Release Management, Change Management, Incident Management, Problem Management, etc is a plus.
- Excellent verbal and written communication skills
- Ability to discuss and present technical ideas to non-technical audience
- Ability to learn and deploy new tech quickly and effectively
- A service-oriented attitude - you do what it takes to get the job done correctly
- Ability to identify and prioritize workload appropriately
- Have the ability to manage multiple projects simultaneously with minimum oversight
- Be eager to learn, pick up new technologies, and be proficient in a short time
- Working knowledge of a broad range of technologies
- Be a team player problem solver, and motivated to advance and grow
- Meticulous - you have a fine eye for details
- Resourceful Problem Solver - you always find a way to make it work
- Convey confidence while building rapport with clients
- Skill in organizing resources and establishing priorities
- Ability to work under pressure and manage stress
- Reliable, trustworthy, and honest
- Articulate - you can communicate professionally over the phone, in person, and in writing

**Preferred Qualifications**
- Systems Admin Experience is a plus
- Cisco software knowledge and experience with VPN is a plus
- Knowledge on Linux and Windows operating systems is a plus
- ITIL foundations certification is a plus

Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
LI-GJ1

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

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