Databricks Senior Services Solutions Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Databricks A tiempo completo

We are seeking an experienced Databricks Senior Services Solutions Manager to join our high-impact, high-performing Go-to-Market (GTM) function within the Professional Services team. This individual will be responsible for developing and curating a catalog of offerings including services and programs within the Professional Services & Training (PS&T) function to increase attach rates of services.

Key Responsibilities:

  • Owning, defining, tracking, and developing Services Catalog and Offerings to drive ProServ and education attach rates.
  • Working with PS leaders and Ops, Pricing, Sales, Finance, Legal, and Sales Ops teams to facilitate alignment on key aspects of Service Offerings such as pricing, tiering, billing type, cost, and margin.
  • Driving Services Offerings content development around datasheet, positioning deck, Statement of Work (SOW), checklist, WBS (work breakdown structure), resourcing model, and delivery playbook.
  • Scheduling and conducting ongoing field training on Service Catalog and Offerings leveraging various mediums; presentations, QBRs, Flight School, self-paced recorded learning modules, etc.
  • Collecting/consolidating field feedback by performing periodic user surveys and making relevant ongoing updates to the Services Catalog based on user data.
  • Performing broad assessment of the current offering structure, packaging, and pricing to determine what works, what needs improvement.

Requirements:

  • 3+ years of developing strategy and operationalizing in services solutions/offering/programs/services engineering.
  • Experience being part of a team driving services strategy & operations (technology consulting, strategy consulting, business operations, Enterprise/Mid-Market SaaS experience a plus).
  • Effective, clear, and concise communication skills, verbal and written.
  • Data expert: querying and scoping (SQL, Databricks, BigQuery), analysis (Excel), summarizing (pivot tables, charts, slides, written explanation), reporting (dashboards, repositories).
  • Process savant: ability to envision E2E process change to solve business needs, drive alignment, document requirements, drive execution in partnership with IT, enable business stakeholders at scale, and report on progress.
  • Proficient in BI and sales tools (e.g., Salesforce, Tableau, Redash).
  • Results-driven self-starter with the ability to multitask.

About the Opportunity:

This is an exceptional opportunity to work with a talented team, develop your skills, and contribute to the growth of our organization. If you are passionate about delivering results-driven solutions and have a strong background in services solutions management, we encourage you to apply.

Salary Range: $120,000 - $180,000 per year, depending on experience.



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