Billing Operations Manager

hace 3 días


San Francisco, Heredia, Costa Rica Minor International A tiempo completo

**Company Overview:**

Experian is the world's leading global information services company. We empower consumers and our clients to manage their data with confidence. Our mission is to facilitate transactions, ensure financial safety, and improve the financial lives of millions of consumers around the world.

As the Billing Supervisor at Experian, you will be responsible for providing guidance and support to all billing team members located in the Costa Rica office. Your primary goal will be to ensure the timely completion of daily invoicing in Oracle for multiple businesses. You will maintain and manage all invoice databases, receive research and respond to incoming questions, and perform and process billing adjustments and manual billing requests in accordance with company policies and procedures.

**Key Responsibilities:

  • Support billing team members located in Costa Rica
  • Ensure the timely completion of daily invoicing in Oracle for multiple businesses
  • Maintain and manage all invoice databases
  • Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution
  • Perform and process billing adjustment and manual billing requests in accordance with company policies and procedures
  • Partner with local, regional, and global contacts and communicate effectively with the business to foster good working relationships with the rest of the organization

**Required Skills and Qualifications:**

  • Undergraduate degree in Finance, Accounting, Statistics, or other quantitative field or relevant experience working on Billings position - preferred
  • At least 3 years of experience in O2C processes in a shared service center environment
  • At least 2 years of experience in people management
  • Strong technical skills and ability to learn systems quickly
  • Desire to learn new skills with high-level problem-solving skills and covering new challenges
  • Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines
  • Effective written, verbal, and interpersonal skills with a competence in presenting in a professional and influential manner
  • Ability to interpret written customer contracts
  • Researches, analyzes, and reconciles customer information across systems

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