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Salesforce Specialist
hace 1 semana
About Cloudsquare
At Cloudsquare, we're a dynamic and innovative Salesforce consulting firm that's revolutionizing the way clients leverage Salesforce. Our core values are centered around teamwork and growth. We prioritize maintaining team morale through regular company outings and in-office activities like ping pong tournaments. To grow as a company, we focus on developing each individual team member. As they enhance their skill set through diverse client work, team members have the opportunity to advance along their chosen career path and obtain certifications. While emphasizing individual development, Cloudsquare has a strong team mentality. We tackle projects collaboratively, sharing knowledge and learning from one another. Working at Cloudsquare gives you the chance to make a tangible difference in a rapidly growing company with grand aspirations.
Position Overview
Key Responsibilities:
- Tag team projects with our Salesforce Consultants
- Gather technical requirements from customers
- Provide first-line support for any client questions or issues
Responsibilities:
- Share best practices and be consultative to clients throughout the project duration
- Act as a trusted partner
- Gather requirements from clients and translate them into features for developers to build
- Participate in process flow analysis and redesign alongside Project Managers
- Collaborate with a team of Salesforce Architects, Developers, and Consultants to determine the most suitable technical strategy and designs
- Understand features need to be built with the entire system in mind and think ahead to ensure a complete end-to-end workflow
- Communicate with developers and validate their solutions before and during development, as well as performing QA when required
- Configure and maintain clients' Salesforce instances using declarative tools
- Write test cases deliverable to clients and support them during UAT
- Train clients on Salesforce and newly built features
- Provide current best practices and third-party solution alternatives from the AppExchange
- Establish and build rapport with clients throughout the project lifecycle to identify areas of future business
