Salesforce Platform Specialist

hace 1 día


San José, San José, Costa Rica Travelopia A tiempo completo

We take pride in being at the forefront of experiential travel.

Our ambition is to build a leading travel company that provides unique experiences for our customers. We achieve this by leveraging cutting-edge technology and collaborating with our teams across 30 countries worldwide.

The Position

We are seeking an individual who will be instrumental in enhancing our Salesforce platforms for our North American brands. This person will work closely with our team to develop specifications based on stakeholder requirements, validate proposals, and deliver solutions that meet the organization's best interests.

This role involves supporting both TCS World Travel and Quark Expeditions businesses.

Key Responsibilities:

  • Dive into hands-on configuration tasks to mold Salesforce features that fit our evolving needs.
  • Craft custom solutions that optimize our CRM system from user management to security settings.
  • Solve common challenges like data mapping and page layout design within the Salesforce ecosystem.
  • Deploy work items, ensuring seamless transitions and thorough testing.
  • Handle user support requests and administrative needs to ensure our Salesforce CRM runs smoothly.
  • Provide day-to-day end-user support and assist users to troubleshoot issues and increase their knowledge of Salesforce.
  • Document and evaluate issue patterns to plan and recommend process and system improvements.
  • Built reports and dashboards as requested by the business.
  • Stay current on Salesforce releases, features, and best practices.

Requirements:

  • Salesforce Administrator Certificate completion or willingness to complete within the first 6 months of employment.
  • BA/BS degree in IT or related field and 3-5+ years of relevant experience.
  • Experience with Salesforce Lightning and Lightning App Builder.
  • Experience with data migrations and integrations.
  • Excellent analytical, problem-solving, and communication skills.
  • Proven ability to work successfully in an ambiguous environment.
  • A proactive attitude to Salesforce enhancements and designing solutions with best practices in mind.
  • Active in the Salesforce community.


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