IT Infrastructure Specialist
hace 15 horas
About Golabs:
We're a cutting-edge technology company that empowers businesses to innovate and grow. Our team is passionate about delivering exceptional solutions that transform industries.
About the IT Manager Role:
We're seeking an experienced IT Manager to join our dynamic team. As an IT Manager, you will play a pivotal role in driving the success of our organization by leading our technical operations and ensuring seamless integration of our systems.
Key Responsibilities:
- Lead technical support teams to resolve hardware, software, and network-related issues promptly.
- Develop and maintain comprehensive knowledge of our cyber security solutions, including SaaS and On-Premise product lines.
- Collaborate with cross-functional teams to design, develop, and implement new features and products.
- Act as a key escalation channel for our Customer Experience Technical Support team.
- Ensure timely resolution of technical issues and adherence to service level agreements (SLAs).
- Document and track technical defects and challenges, working closely with the development team for resolution.
- Update the knowledge base and documentation with technical information and issue resolutions.
- Assist with onboarding and off-boarding processes, including setting up laptops, configuring user accounts, and ensuring access to necessary resources.
Qualifications and Skills:
- Strong working knowledge of Microsoft Azure AD, Office365, Exchange Online, Microsoft Defender, SharePoint, OneDrive, Teams administration, and Intune Mobile Device Management.
- Familiarity with Windows Server and Active Directory management in a hybrid identity environment.
- Experience with modern identity and access management tools and protocols (Okta, ADFS, SAML, Auth 2.0, OpenID Connect, SCIM).
- Experience creating and updating DNS records, and related PKI certificate management.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Experience as a Systems Administrator (or similar type of role), preferably in a SaaS or cloud-based environment.
- Strong knowledge of cloud platforms such as AWS, Azure, or Google Cloud, including services like EC2, S3, RDS, and VPC.
- Proficiency in scripting and automation using tools such as PowerShell, Bash, or Python.
- Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
- Excellent attention to detail and the ability to prioritize tasks effectively.
- Effective communication and interpersonal skills.
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