Hospitality Experience Specialist

hace 2 semanas


Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completo

**About Us**

Fairfield by Marriott is part of Marriott International, a leading global hospitality company.

We offer personalized services and warm hospitality to create a memorable stay experience for our guests.

As a Guest Experience Expert, you will be the face of our hotel, providing exceptional service and ensuring that every guest feels welcome and valued.

Our goal is to deliver an unparalleled level of service, making every guest feel like they're at home.

To achieve this, we're looking for individuals who are passionate about delivering outstanding customer experiences and possess excellent communication skills.

You will work closely with our team to ensure seamless operations and provide support whenever needed.

**Job Summary**

We are seeking a highly motivated and detail-oriented Guest Experience Expert to join our team.

Responsibilities include:

  • Providing exceptional customer service and responding to guest requests in a timely manner;
  • Maintaining a clean and organized workspace, adhering to health and safety standards;
  • Collaborating with colleagues to ensure smooth day-to-day operations;
  • Participating in ongoing training and development programs to enhance skills and knowledge;

**Requirements**

To be successful in this role, you will need:

  • A high school diploma or equivalent;
  • Excellent communication and interpersonal skills;
  • The ability to work in a fast-paced environment and multitask effectively;
  • Basic math skills and accuracy when handling cash and operating a point-of-sale system;
  • Flexibility to work varying shifts, including evenings, weekends, and holidays;

**What We Offer**

We provide competitive pay, opportunities for advancement, and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

**Why Work with Us?**

At Marriott International, we value diversity, equity, and inclusion. We believe that everyone deserves respect and equal opportunities, regardless of background or identity.



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