Embedded Escalation Engineer

hace 7 días


Alajuela, Alajuela, Costa Rica Golabs A tiempo completo
About the Job

As a key member of our Engineering Team, you will play a crucial role in delivering exceptional support to our customers. As an Embedded Escalation Engineer at Golabs, you will have the opportunity to work closely with our development teams to resolve complex technical issues and improve customer experience.

Key Responsibilities
  • Lead engineering investigations to bring quicker issue resolution to support incidents impacting our customers.
  • Develop solutions to automate issue detection and diagnosis, enabling customers or delivery teams to self-resolve issues.
  • Identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them from the workflow.

You will also contribute to product improvements by filing impactful bugs and design change requests, helping developers to fix and ship them to production, preventing customers from being impacted.

Technical Skills Required
  • Governance and Compliance: Experience in managing an organization's Governance and Compliance solution, including organizing and storing data in a Data Catalog.
  • Microsoft Azure Platform: Experience with Cloud Computing & Solutions, Microsoft Azure architecture, and its components (Purview, Data Factory, Compute, Storage, Management Portal).
  • Development/Coding: Knowledge of working with REST APIs, experience with programming languages such as C#, .NET, Python, PowerShell, and managing deployments and code versioning using tools like Azure DevOps or GitHub.
What We Offer
  • A competitive estimated salary range of $125,000 - $175,000 per annum.
  • The opportunity to work with a talented team of engineers and contribute to the growth and success of Golabs.
  • A dynamic and supportive work environment that fosters collaboration, innovation, and continuous learning.


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