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Technical Systems Integration Specialist
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JLL supports the Whole You, personally and professionally.
The CTI/SIM-T System Administrator is a key interface between end users and the system used to connect to problem resolver groups. This role serves as the GREF Governance/Compliance/Operations expert for all aspects of CTI / SIM-T, including:
- Proper setup and execution of ticket management resolver groups
- Creation of new resolver groups upon request
- Collaboration with FM teams to ensure routing is set up for new buildings
- Work with GREF leadership to ensure accurate routing, especially in regions with active Help Desks
