Travel Support Specialist
hace 2 semanas
Company Overview:
Bosch Group is a leading global supplier of business process outsourcing for complex business processes and services. Leveraging the latest technology and Internet of Things, our division develops integrated and innovative service solutions in mobility, monitoring, and customer experience.
Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
Job Description:
The Customer Service Agent 1 role supports Bosch NA employees via phone calls and tickets for end-to-end business trips, with Expert or Senior assistance.
General Job Responsibilities:
- Completing daily tasks, including regular phone calls, help desk ESM tickets, travel cards assistance, and learning processes and activities required in the Travel to Expense process through training, skill acquisition, and continuous improvement.
- Advising Bosch travelers on travel pre-trip, on-trip, and post-trip related questions.
- Consulting travelers on valid legal and central directive instructions, as well as optimal travel tool usage.
- Authorization management for bTravel planning tool, bTravel Expense Tool.
- Profile management support.
- Travel arranger delegation in the system.
- Workflow/expense claim support.
- Researching solutions and generating process improvement ideas with assistance from an Expert/Senior.
- Supporting answering of questions on the telephone or via tickets.
- Working in a team environment, involving collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.
- Following and implementing best practices and processes defined by the company, working with high standards of quality.
- Participating in status meetings (internal).
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