Enterprise Software License Specialist

hace 2 semanas


San José, San José, Costa Rica Micro Focus A tiempo completo
About the Role

Micro Focus is one of the world's largest enterprise software providers, delivering mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today's rapidly evolving marketplace.

The primary responsibility of the Enterprise Software License Specialist is to assist customers with their license fulfillment - from initial activation and delivery, continuing through expansions, migrations, and resolving issues with used licenses, while maintaining the entitlement database in the Software Licenses and Downloads portal.

This role works on assignments that require problem resolution and independent judgment.

Key Responsibilities
  • Main point of contact for customers and internals (e.g., sales reps, account managers or partners) for resolving issues related to delivery of license keys and software.
  • Responsible to provide the correct license keys in a timely manner with minimal repeated communication.
  • Educate customers and facilitate the process of license key delivery and access requests to the fulfillment system.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Basic knowledge in Customer Relations.
  • Demonstrated verbal communication, confident telephone manner, and customer service skills.
  • Mastery in English.
  • Knowledge of microcomputer hardware and basic-level operating systems software.
  • Customer-oriented ability.
  • Quality and details oriented.
  • Good analytical skills.
  • Ability to work independently.
  • An excellent team player.
  • Ability to work flexible hours.


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